Massachusetts Training Portal

MCOA Training Offerings

The following offerings are currently available to the MCOA network.

Volunteer Engagement in the Aging Network (2.5 CEs, 2.5 hours)

This course offers an introduction to volunteer management. You will learn to assess your agency’s needs, prepare job descriptions for volunteers, recruit, and match volunteers to positions, onboard and train volunteers, and develop policies and procedures to manage this critical workforce. In addition, you will learn how to strengthen your volunteer program and evaluate your work. You will be provided a broad perspective of volunteer management approaches and tools to engage volunteers most effectively and create a culture of volunteerism to increase the capacity of your agency. 

Human Services Management (3 CEs, 3 hours)

This course is designed to help you identify and further develop the skills needed to be effective managers and leaders in human services organizations. Human services organizations are mission-driven organizations created to address individual, community, and societal needs and help promote social justice and change. These organizations exist in a rapidly changing environment with complex social, political, technological, and economic issues. These issues, and the changes and challenges that result from them, require leaders who recognize that they must work together with staff to build adaptive organizations that balance competing demands from a variety of stakeholders.

Program Planning (1 CE, 1 hour)

One of the fundamental competencies essential for human services professionals is possessing skills in planning, implementing, and evaluating interventions. According to the National Organization for Human Services (NOHS) (n.d.), human services workers will be able to design a plan of action for an identified problem and implement the plan in a systematic way. This requires an understanding of problem analysis, decision analysis, and design of work plans.