NYSOFA Training Academy

Accommodations & Grievance Policies

Requesting Accommodations

CADER provides access, equal opportunity, and reasonable accommodations for all its continuing education programs for individuals with disabilities. If you require special assistance, please contact CADER to inform us of your needs at cader@bu.edu or  (617) 358-2626. CADER staff is available Monday to Friday from 9:00am to 5:00pm EST.

Grievance Policy

If you have any problems or concerns you have with any aspect of this online course, please contact CADER by phone at (617) 358-2626 or by e-mail at cader@bu.edu.  CADER staff are available to address any difficulties you may have with:

  • Course registration
  • Technical issues
  • Post-Test questions
  • CE credit hours
  • Certificate of completion
  • Payment

For any concerns that cannot be resolved with BU CADER directly, please follow the complaint resolution process outlined on the State Authorization & Distance Education website: www.bu.edu/state-authorization.