Support Services

Boston University campus

With over 20 years of experience, we bring the expertise and resources of a top-ranked research university plus experts from the field to all of our projects. Whether you select a program from our Learning Catalog or seek a custom program, we partner with you to ensure your training program is successful for all your learners.

End-to-end management for all programs:

Here are some of the ways we help you meet your training goals and support your team from start to finish.

Learners can expect:

  • A choice of self-paced courses  
  • Accessible and inclusive content  
  • A range of training formats
  • Certificates from BU and CEs

Training Managers will receive:

  • Guidance to identify staff training needs
  • A customized end-to-end experience
  • Guided program launch and orientation
  • Management of learner enrollment, monitoring, and completion reporting

Tailored to Your Needs:

Beyond our existing training programs, we’re able to customize or develop new trainings to help you meet your organization’s goals and work within your budget.

Customized Training

Our team offers customized blended training that combines online and in-person sessions, or tailored learning that combines specific courses. Training guides feature face-to-face exercises based on material from the online courses, covering one to three hours of training with options for dividing, extending, or shortening sessions.

Curriculum Development & Design

We believe that adult learners respond best when training is interactive and participatory, involves feedback, and fosters a  change in attitudes, knowledge, and behavior. Our team of instructional designers, video producers, writers, and support staff specialize in developing accredited online education and can create custom courses that meet the training needs of your staff. 

Evaluation Services and Reporting

A key objective of our programs is to demonstrate that learners have mastered the competencies needed for effective practice. This requires professional judgment and critical thinking to translate knowledge, skills, and values into behaviors. As part of a comprehensive final report on the program’s overall effectiveness, we measure competencies and practice skills, pre- and post-training, review course evaluations, and examine long-term impacts.


For additional program expertise and support, we’ll help you identify and find the best trainer for your specific needs. Our Trainers Hub features expert instructors who are faculty, advisors, and alumni of Boston University School of Social Work. All of our instructors are certified by The Network’s rigorous Train-the-Trainer certificate program and are qualified to deliver training, develop course content, and design evaluations and assessments that measure and build the key competencies of your staff.

Together we can amplify the impact of your organizations’ work and foster a community of support for your staff and their clients.

Boston University photo by Amanda Schneider, BU COM ’23