How Can We Help You?

Frequently Asked Questions

Explore our FAQs to find the information that is most relevant to you.

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How do I register?

For webinars, courses, and certificates, you will have the option to register directly from The Network Learning Catalog course description page.  Click “Register” and you will be guided through the registration process and into the Blackboard Learning Management System for your course. 

New learners will be prompted to create a BU login name and password as part of the registration process.   

Returning learners will be prompted to login with their existing account.

How do I reset my password?

To reset your password, please go to https://weblogin.bu.edu/buweb/resetpw

Please note: Please reset your password on a computer.  Passwords may not be changed on a Cellular network. BU system detects the changing IP on the device as suspicious and will not allow it.

How do I change my username?

To update/change your username, contact BU IT Help Center at 617-353-HELP or ithelp@bu.edu

How do I pay for my course or webinar?

During the registration process, payments for any webinar, course, certificate, or in-person seminar or workshop are processed through Nelnet, which ensures a secure credit card transaction.

Nelnet accepts AMEX, Visa, Mastercard, and Discover.

We also can invoice groups for payment through our invoicing system, Miscellaneous Receivables. If you would like to be invoiced, please use our Learner Account Assistance form.

How do I register in one offering (Course, Certificate, Webinar)?

To register, go to the specific offering page in the Learning Catalog, and click on the blue Register button and you will be prompted to follow these steps:

for New Learners

Follow the prompts to complete registration which includes two steps:

1. Create a BU Web Account and Password

2. If prompted to pay, follow instructions to complete payment

3. Complete and Submit a Profile to activate the CADER account

for Returning Learners

Follow the prompts to complete registration:

1. Log in with your existing BU login name (email address) and password

2. If prompted to pay, follow instructions to complete payment

3. Update and Submit your User Profile

How do I register in multiple offerings (Course, Certificate, Webinar)?

To register, go to the specific offering page in the Learning Catalog, and click on the blue Register button and you will be prompted to follow these steps:

For New Learners

Follow the prompts to complete registration which includes two steps:

1. Create a BU Web Account and Password

2. If prompted to pay, follow instructions to complete payment

3. Complete and Submit a Profile to finalize the creation of your account

4. Return to the Learning Catalog, select your next Offering, and repeat Step 2 and Step 3. You will receive individual payment receipt for each transaction.

For Returning Learners

Follow the prompts to complete registration:

1. Log in with your existing BU login name (email address) and password

2. If prompted to pay, follow instructions to complete payment

3. Update and Submit your User Profile

4. Return to the Learning Catalog, select your next Offering, and repeat Step 2 and Step 3. You will receive individual payment receipt for each transaction.

Please note: If you would like to receive a payment receipt for multiple purchases of courses/certificates/webinars, please complete our Learner Account Assistance form.

What if I need help during my online course?

Help is available by initiating a Learner Technical Assistance Request form at any time during the course.  This form is available in the Blackboard Learning Management System or here.

Technical Assistance is available during regular business hours – Monday-Friday 9am to 5pm EST

We will respond as soon as we can within 24 hours.

After hours on weeknights, weekends, and holidays 

Contact the BU Help Center by email to ithelp@bu.edu

OR call 617-353-HELP (4357)

How do I add BU email domain to my spam filter to ensure I don’t miss @bu.edu emails?

If you’d like assistance adding the BU email address to your spam filter, please call BU IT Help Center 617-353-4357 or ithelp@bu.edu

The system is not allowing me to register. I clicked on the link in the email to set up my password, it asks me to answer my security questions. The system is saying my answer is incorrect. What do I do?

Please reach out to ithelp@bu.edu or 617-353-4357 for assistance to access your existing BU Web Account or to complete registration.