Explore our FAQs to find the information that is most relevant to you.
For webinars, courses, and certificates, you will have the option to register directly from The Network Learning Catalog course description page. Click “Register” and you will be guided through the registration process and into the Blackboard Learning Management System for your course.
New learners will be prompted to create a BU login name and password as part of the registration process.
Returning learners will be prompted to login with their existing account.
To support your learning, Blackboard Ultra courses are screen reader accessible. For the best experience with CADER courses and certificate programs, we recommend the following screen readers (which are available at no charge):
While courses are screen reader accessible, Boston University does not provide technical support for screen readers. If you encounter technical problems with your screen reader, please contact the technical support for the screen reader.
Registered CADER learners can access information about Accessibility in the Start Here module upon accessing their coursework in Blackboard.
To reset your password, please go to this BU IT link to initiate the process of resetting your password.
Please note: Please reset your password on a computer. Passwords should be at least 16 characters long. Passwords may not be changed on a Cellular network. If BU systems detects the changing IP on the device as suspicious, it will not allow it.
To update/change your username, contact BU IT Help Center at 617-353-HELP or ithelp@bu.edu
During the registration process, payments for any webinar, course, certificate, or in-person seminar or workshop are processed through Nelnet, which ensures a secure credit card transaction.
Nelnet accepts AMEX, Visa, Mastercard, and Discover.
We also can invoice groups for payment through our invoicing system, Miscellaneous Receivables. If you would like to be invoiced, please use our Learner Account Assistance form.
To register, go to the specific offering page in the Learning Catalog, and click on the blue Register button and you will be prompted to follow these steps:
for New Learners
Follow the prompts to complete registration which includes two steps:
1. Create a BU Web Account and Password
2. If prompted to pay, follow instructions to complete payment
3. Complete and Submit a Profile to activate the CADER account
for Returning Learners
Follow the prompts to complete registration:
1. Log in with your existing BU login name (email address) and password
2. If prompted to pay, follow instructions to complete payment
3. Update and Submit your User Profile
To register, go to the specific offering page in the Learning Catalog, and click on the blue Register button and you will be prompted to follow these steps:
For New Learners
Follow the prompts to complete registration which includes two steps:
1. Create a BU Web Account and Password
2. If prompted to pay, follow instructions to complete payment
3. Complete and Submit a Profile to finalize the creation of your account
4. Return to the Learning Catalog, select your next Offering, and repeat Step 2 and Step 3. You will receive individual payment receipt for each transaction.
For Returning Learners
Follow the prompts to complete registration:
1. Log in with your existing BU login name (email address) and password
2. If prompted to pay, follow instructions to complete payment
3. Update and Submit your User Profile
4. Return to the Learning Catalog, select your next Offering, and repeat Step 2 and Step 3. You will receive individual payment receipt for each transaction.
Please note: If you would like to receive a payment receipt for multiple purchases of courses/certificates/webinars, please complete our Learner Account Assistance form.
Help is available by initiating a Learner Technical Assistance Request form at any time during the course. This form is available in the Blackboard Learning Management System or here.
Technical Assistance is available during regular business hours – Monday-Friday 9am to 5pm EST
We will respond as soon as we can within 24 hours.
After hours on weeknights, weekends, and holidays
Contact the BU Help Center by email to ithelp@bu.edu
OR call 617-353-HELP (4357)
CADER and The Network offer non-degree training programs that provide continuing education credits for health and social services professionals. At this time our credentials do not count toward college credits. However, many of our learners and certificate graduates go on to pursue higher education in the social services field. (Read about this recent CADER learner who is now pursuing his MSW.)
If you’d like assistance adding the BU email address to your spam filter, please call BU IT Help Center 617-353-4357 or ithelp@bu.edu