How Can We Help You?

You can register directly from The Network Learning Catalog course page.  Click the blue “Register” button and you will be guided through the registration process.

New learners will be prompted to create a BU login name and password as part of the registration process. Remember to complete your learner profile to finalize account creation. Click here for a general set of registration instructions.  

Returning learners will be prompted to login with their existing BU login name (an email address) and password.

Unsure if you have an existing BU account? Click here to contact our team for account lookup.

To reset your password, please go to this BU IT link to initiate the process of resetting your password.

Please note: Please reset your password on a computer.  Passwords should be at least 16 characters long.  Passwords may not be changed on a Cellular network. If BU systems detects the changing IP on the device as suspicious, it will not allow it.

Click here for more detailed instructions on this process.

Your BU account username is your email address. If you no longer have access to the email address you previously used to register for a BU account, contact the BU IT Help Center at 617-353-HELP or ithelp@bu.edu.

During the registration process, payments for any webinar, course, or certificate program are securely processed via a third-party payment system, Nelnet. This system (Neltnet) accepts AMEX, Visa, Mastercard, and Discover.

We also can invoice groups for payment through our invoicing system. If you would like to be invoiced, please use our Learner Account Assistance form.

During regular business hours – Monday-Friday 9am to 5pm EST

1. Complete the Learner Technical Assistance form if you have technical questions about the course.  (Please allow us 24 hours to address your request before resubmitting another request.)
2. OR you can also contact CADER at cader@bu.edu regarding courses or certificates, and for webinars, please email thenetbu@bu.edu

After hours on weeknights, weekends, and holidays 

1. Contact the BU Help Center by email to ithelp@bu.edu
2. OR call 617-353-HELP (4357)

Blackboard Ultra courses are screen reader accessible. For the best experience with CADER courses and certificate programs, we recommend the following screen readers (which are available at no charge):

• NVDA can be downloaded for PCs
• VoiceOver is a built-in screen reader for Macs

While courses are screen reader accessible, we encourage learners that need additional support to contact the BU Office of Disability & Access. Boston University does not provide technical support for screen readers. If you encounter technical problems with your screen reader, please contact the technical support for the screen reader.

Registered CADER learners can access information about Accessibility in the Start Here module upon accessing their coursework in Blackboard.

For online courses or certificates: Once the program is completed, you are required to submit the pre-course competency, pass the course quiz, and submit the post-course competency in order to earn the stated CE credit hours. Once these have been completed, you will be able to access the CE form in our system and complete the certificate with your personal information to save and/or print the Certificate.

For webinars: you will need to pass the post-test quiz with a score of 70% or higher, and complete an evaluation on the program in our Blackboard Learning Management System. Once these have been completed, you will be able to access the CE form in our system and complete the certificate with your personal information to save and/or print the Certificate.

If you are a licensed social worker and would like to get CEs for a recently completed training, please complete this form.

If you are an Organization applying for CE credits for your program, please learn more about our CE Approval Service among our other services for organizations.

This may occur if you have not completed your registration or if you have not finalized setting up your account.

1. Check your email inbox (spam folder, or if using Gmail, check the Promotions tab as well). If you did not receive a system confirmation email from Boston University with a link to access Blackboard, then you have not completed your enrollment process (by not submitting the Profile step).

2. To complete your Profile, click on the course/certificate registration link then enter the email address and password that you used when registering. The system will take you to where you last left off, please follow the instructions and be sure to submit your PROFILE to finalize enrollment.