Explore our FAQs to find the information that is most relevant to you.
Please reach out to ithelp@bu.edu or 617-353-4357 for assistance to access your existing BU Web Account or to complete registration.
For security reasons, Blackboard does not allow access if a password was saved in the browser.
To remove the saved password, please follow these instructions, and then log back in.
This may be a web browser cache issue. Here are a few options:
1. Clear your cache: Follow these instructions in order to clear your browser cache, and then try to log back in to access Blackboard: https://www.bu.edu/tech/support/browsers/clear-cache/
2. Try a different web browser: Firefox, Chrome, Microsoft Edge are recommended.
3. Use your web browser in a private “incognito” window: if you are using Chrome, use the shortcut CTRL SHIFT N to launch the private window; if you are using Firefox, use the shortcut CTRL SHIFT P to launch the private window.
If you continue to experience this issue, please contact the BU Help Center by emailing ithelp@bu.edu or call 617-353-HELP (4357).
We typically see this when a learner has either not completed their registration or finalized their account.
Please follow these steps to resolve this issue:
1. Check your email inbox (spam folder, or if using Gmail, check Promotions tab as well). If you did not receive a system confirmation email from Boston University CADER <cader@bu.edu> with a link to access Blackboard, then you have not completed your enrollment process (by not submitting the Profile step).
2. To complete your Profile, go to the Learning Catalog page of your course, webinar or certificate and click on the Register button. The system will take you back to where you last left off, and prompt you to follow instructions to submit the Profile to finalize enrollment.
Please be sure not to save your password in the browser. For security reasons, Blackboard does not allow access if a password was saved in the browser.
If needed, here are some instructions to remove the saved password:
If you still need help, please contact BU IT Help @617-353-HELP or email ithelp@bu.edu.
If this image (below) has appeared on your screen, please switch your internet browser or delete cookies and try to login again. If you are still unable to login, please reach out to ithelp@bu.edu or 617-353-4357 for assistance. You will be asked to provide your BU Web Account username (your email).
Each course has an allotted number of Continuing Education (CE) credits, which are based on the hours required to complete the training.
A live webinar or in-person seminar would typically require 1-3 hours.
Online courses which are asynchronous and self-paced, typically take 3 to 4 hours to complete, and vary by course.
Certificate programs, which contain several self-paced courses, require a 15-24 hour commitment, depending on the subject. For more specific information on each offering, please refer to the Learning Catalog listing.
All learners registered in online programs will have one year from their date of enrollment to access and complete their online course or certificate. Learners will also have one year from the enrollment date to access and complete their course content. We highly recommend that learners aim to complete their program within 9 months of enrollment.
To extend beyond the one-year mark, there will be a $100 extension fee for an additional 60 days of access. To purchase an Extension, please complete this request form.
Note: for CADER learners, completion policy is one year from date of invoice, and agencies and states often require or limit course/program completion according to deadline. Please check with your Training Lead.
The Network for Professional Education at Boston University School of Social Work, is an approved provider for continuing education from several different accrediting bodies, both nationally and locally.
If you are a learner participating in one of our programs, please refer to our For Learners section for more information on CEs.
If you are an organization in Massachusetts that is interested in sponsoring your own training program and would like to apply for our CE Approval Service, please refer to our section For Organizations to learn more about our CE Approval program.
For Massachusetts organizations applying for a CE Program, our CE application reviews are intended to ensure that the program meets the criteria for Licensed Clinical Social Workers (LCSWs), Licensed Independent Clinical Social Workers (LICSWs), and Licensed Social Workers (LSWs) practicing in Massachusetts.
Please note: We are not authorized to provide CEs to LMHCs, LMFTs, PsyDs, CNEs, CMEs, etc. These professionals should refer to their licensing boards in order to get approval of CE credits
For online courses or certificates: Once the program is completed, you are required to submit the pre-course competency, pass the course quiz, and submit the post-course competency in order to earn the stated CE credit hours. Once these have been completed, you will be able to access the CE form in our system and complete the certificate with your personal information to save and/or print the Certificate.
For webinars: you will need to pass the post-test quiz with a score of 70% or higher, and complete an evaluation on the program in our Blackboard Learning Management System. Once these have been completed, you will be able to access the CE form in our system and complete the certificate with your personal information to save and/or print the Certificate.
If you are a licensed social worker and would like to get CEs for a recently completed training, please complete this form.
If you are an Organization applying for CE credits for your program, please learn more about our CE Approval Service among our other services for organizations.
Yes. Live webinars and in-person seminars that were previously offered by BU School of Social Work’s Professional Education Program will now be available in The Network’s Learning Catalog.
Webinars and seminars will appear in the Learning Catalog as they are scheduled. They can be located by searching by format, as well as category.