The Learning Catalog

April 25th: Cultivating Cross-Cultural Communication in the Healthcare Workplace



The need for thriving in the healthcare work space has never been greater. Solutions consist of developing teams that are cognizant of cross-cultural communication to nurture a social construct of personal empowerment. An organization that values cross-cultural communication will allow their staff to thrive in values related to Diversity, Equity, Inclusion, & Belonging. Staff will also thrive in skills of emotional intelligence, empathy, connectedness, team cohesiveness and resiliency in the face of challenges. This session clarifies the values of cross-cultural communication and the practical steps to accomplish it in the healthcare workplace.


About the Instructor:

Jeremy Holloway, MA, PhD, is Assistant Professor and Director of Geriatric Education at the University of North Dakota. The focus of his research is concentrated on the social determinants of health, specifically self-efficacy, connectedness, and resiliency of older adults. Dr. Holloway developed a curriculum focused on intergenerational programs that include growth mindset, reminiscence therapy, mindfulness, guided imagery, and S.M.A.R.T. goal-setting practices to nourish internal qualities and self-agency of older adults. These best practices for wellness & health promotion address needs related to loneliness and social isolation. Dr. Holloway is also an advocate for diversity, equity, and inclusion, especially regarding Social Determinants of Health for all peoples.


  1. Demonstrate Competence: Participants will be able to demonstrate competence in recognizing and addressing cultural biases and assumptions through role-playing exercises during the course.
  2. Apply Strategies: Participants will apply strategies for improving cross-cultural communication in their professional practice by designing and implementing a cross-cultural communication plan for a hypothetical workplace scenario provided in this course.
  3. Evaluate Effectiveness:  Participants will evaluate the effectiveness of their cross-cultural communication skills by conducting pre- and post-training self-assessments and comparing the results to measure improvement in their ability to engage with diverse cultural groups.
  4. Analyze Cultural Influences:  Participants will analyze cultural influences on health disparities by examining and critiquing relevant research articles provided in the course, and then presenting their findings in a written analysis.

Course Outline

Agenda to follow.

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