The Learning Catalog

Understanding Consumer Control, Person-Centered Planning, and Self-Direction

Online Courses


This course is designed to help workers more fully understand the definition and meaning of person- centered planning, consumer control, consumer choice, and consumer direction and the practice of this approach and philosophy. This course will also review historical developments of consumer control, legal mandates and provide scenarios throughout. This course relies heavily on interactive exercises and scenarios to help you understand consumer control, person-centered planning, and self-direction in a real-life context.

*You can register for this course individually or as part of a certificate program.

Learner Feedback:

“It was an interesting course to expand my knowledge.  As a nurse we’ve always worked under the role of case management.  In the last few years we’ve made patient-centered philosophy a focus of our eldercare practice.  Many of our clients have dementia so there is a definitely a balance in communicating with families to learn their likes and dislikes as well as being “of the moment” to determine what their likes are on an ever-changing basis.  We collaborate with our local ADRS routinely to get clients and families the services they need as a partnership.”


  • Describe your role as it pertains to consumer direction.
  • Summarize the history of the Independent Living Movement.
  • Describe the history of aging and disability policy.
  • Explain how your work is consumer controlled.
  • Identify decision-making tools to use with consumers.

Course Outline

  • Pre-course Competency Assessment
  • Section I: Course Overview
  • Section II: Background and Scope
  • Section III: Person-Centered Care and Planning
  • Section IV: Skills for Working with Consumers and Their Families
  • Section V: Legal and Ethical Issues
  • Section VI: Course Summary and Resources
  • Course Quiz
  • Post-course Competency Evaluation
  • Certificate of Completion

Course Policies

For information about refunds, cancellations, accommodations and to contact us please visit the policies page.

Accessibility Information

All online courses are self-paced and are designed as reading-based and include interactive multimedia components including simulations, video, audio, and discussion boards.

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