The Learning Catalog

Volunteer Engagement

Online Courses


Volunteers are essential in supporting your organization’s mission and overall operation. Many agencies in the aging networks rely on the work of volunteers to provide essential services — such as case assistance, meal delivery, home visits, and recreational activities. Managing our volunteer workforce and their effectiveness is now increasingly important to the welfare of older adults in the community.

This course will help you recruit and manage volunteers more effectively to expand their effectiveness and impact on your organization. The curriculum was developed in collaboration with Massachusetts Councils on Aging, with guidance from the AARP and Encore Boston Network, all of whom have extensive knowledge and experience in supporting the growth of an organization’s volunteer base. You will gain a broad perspective of volunteer management approaches and learn new tools to engage volunteers more effectively, and create a culture of volunteerism to increase the capacity of your agency.

Learner Feedback:

“I really had not thought about how to tackle volunteer recruitment for this new generation. This was very helpful and I’m excited to put more thought into what we need volunteers for and working through all of the components outlined here to have a more successful program.”


The goal of this course is to provide an overview of the knowledge, skills, and values necessary for you to assess and strengthen your volunteer program.  By the end of this course you will be able to:

  1. Describe and understand the components of volunteer management
  2. Identify steps to develop or strengthen your volunteer program
  3. Develop a targeted volunteer recruitment campaign
  4. Engage your volunteers for effective retention
  5. Learn how to identify process and outcome measures to evaluate your volunteer program

Course Outline

I.    Course Overview

II.  Background and Scope

III. Plan Your Volunteer Program

IV. Recruitment and Placement Strategies

V.   Volunteer Engagement and Retention

VI.  Summary and Resources

Course Policies

For information about refunds, cancellations, accommodations and to contact us please visit the policies page.

Accessibility Information

All online courses are self-paced and are designed as reading-based and include interactive multimedia components including simulations, video, audio, and discussion boards.

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