I am receiving a Blackboard error message to contact the administrator when I try to access with my BU username and password.

We typically see this when a learner has either not completed their registration or finalized their account.

Please follow these steps to resolve this issue:

1. Check your email inbox (spam folder, or if using Gmail, check Promotions tab as well). If you did not receive a system confirmation email from Boston University CADER <> with a link to access Blackboard, then you have not completed your enrollment process (by not submitting the Profile step).

2. To complete your Profile, go to the Learning Catalog page of your course, webinar or certificate and click on the Register button. The system will take you back to where you last left off,  and prompt you to follow instructions to submit the Profile to finalize enrollment.

Please be sure not to save your password in the browser. For security reasons, Blackboard does not allow access if a password was saved in the browser.

If needed, here are some instructions to remove the saved password:

If you still need help, please contact BU IT Help @617-353-HELP or email

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