What if I need help during my online course?

Help is available by initiating a Learner Technical Assistance Request form at any time during the course.  This form is available in the Blackboard Learning Management System or here.

Technical Assistance is available during regular business hours – Monday-Friday 9am to 5pm EST

We will respond as soon as we can within 24 hours.

After hours on weeknights, weekends, and holidays 

Contact the BU Help Center by email to

OR call 617-353-HELP (4357)

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