This may be a web browser cache issue. Here are a few options:
1. Clear your cache: Follow these instructions in order to clear your browser cache, and then try to log back in to access Blackboard: https://www.bu.edu/tech/support/browsers/clear-cache/
2. Try a different web browser: Firefox, Chrome, Microsoft Edge are recommended.
3. Use your web browser in a private “incognito” window: if you are using Chrome, use the shortcut CTRL SHIFT N to launch the private window; if you are using Firefox, use the shortcut CTRL SHIFT P to launch the private window.
If you continue to experience this issue, please contact the BU Help Center by emailing firstname.lastname@example.org or call 617-353-HELP (4357).Back to Help